Room Service Server (Tipped)
Company: Vail Mountain
Location: Vail
Posted on: January 11, 2021
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Job Description:
Reach Your Peak at Vail Resorts.As a community of adventurers
and discoverers, Vail Resorts delivers an experience of a lifetime
to our guests and our employees. Our team is made whole by the
brave, passionate individuals who ambitiously push boundaries and
challenge the status quo. Whether you're looking for seasonal work
or the career of a lifetime, join us today to reach your peak.The
Room Service Server is responsible for ensuring that all Resort
guests have the highest quality food and beverage in-room dining
experience possible. Provides exceptional service levels during all
interactions with owners, guests, co-workers and
management.Responsibilities include, but are not limited to:*
Ensures that the guest experience is pleasant in regard to
telephone order taking, in-room presentation, quality of food &
beverage products and efficiency in table/tray clean up by adhering
to the department's brand standards.* Consistently adheres to the
uniform standards and always looks clean, neat and professional.*
Responsible for consistently providing exceptional telephone
service skills and a professional, cheerful tone of voice.
Accurately takes in-room dining orders and offers food and beverage
suggestions.* Accurately inputs all orders into the point of sale
system and communicates any special requests to the kitchen.
Correctly settles all checks to the proper account. Handles all
table/tray set up paying special attention to cleanliness and
proper presentation/position of settings.* Delivers all orders
within the specified time frame.* Ensures all orders are correct
and that all accompaniments are provided.* Calls guests/owners by
name and remains professional and competent while setting up the in
room dining presentation according to the brand standards.*
Pro-actively follows up on all in-room dining experiences by
checking on the satisfaction of the owner/guest and offering to
remove tables/trays within two hours of delivering the order.*
Responsible for doing floor sweeps every two hours to ensure the
corridors and service elevator landings are free of room service
tables, trays, dishes and amenities.* Reads daily schedule of
events, VIP list, BEOs/resumes to prepare for each shift and
upcoming events.* Responsible for the completion of all side work
that is assigned by the captain/manager. Maintains a neat and clean
department and leads the charge in the resorts' commitment to
environmental efforts and recycling.* Capable of working as part of
a cohesive team and maintaining a positive, proactive attitude.*
Practices safe work habits in all types of duties and with all
equipment.* Oversees the compliance of state liquor laws and all
health regulations.* Complies with all Resort policies, procedures
and standards of operation.* Must be able to assist in other
outlets, including: First Chair, Avalanche Pub and Starbucks during
slow periods of the year.* Performs any additional tasks or
projects as required.Qualifications:* Must be a High School
Graduate or have a GED.-required* Must have 1 year of guest
service.-required* Must have ability to effectively communicate in
English to guests, vendors and employees.-required* Bilingual
English/Spanish.-preferred* Must be able to lift up to 50
pounds.-required* Must be able to stand and walk for up to
8hours.-required* Must be able to work a varied schedule including
weekends and holidays.-required* In person interviews.-required*
Resumes.-requiredSchedule is five days a week mornings and
evenings.Benefits include:* Free Ski passes for employees and
dependents* Discount lift tickets for friends and family* Free ski
lessons* Discounted lodging, food (including $5 meals), gear and
mountain shuttles* Discounted bike haul & golf* Medical, Dental,
and Vision plans (full-time positions)* 401(k) Retirement Plan*
Excellent training and professional developmentBe a part of the
resort where it all started. Imagine belonging to a team that
delivers the life of luxury to its guests while infusing the
mountain lifestyle in every experience. Are you someone that never
settles for second best? Take your mountain exploration to the next
level and join a passionate group of people who thrive on
extraordinary customer service. Come help us deliver unparalleled
adventures in a place that is unrivaled and unflinching. Join the
team at Vail - a place that's Like Nothing on Earth.
www.vailresortscareers.comVail Resorts is an equal opportunity
employer. Qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, sexual orientation, gender identity, disability, protected
veteran status or any other status protected by applicable
law.Requisition ID 272888
Keywords: Vail Mountain, Vail , Room Service Server (Tipped), Hospitality & Tourism , Vail, Colorado
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