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Concierge - Vail Marriott - Full & Part Time - Winter Seasonal

Company: Vail Mountain
Location: Vail
Posted on: November 23, 2020

Job Description:

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak. Responsible for total guest satisfaction. Answers questions, gives directions and makes detailed reservations or recommendations for dining, entertainment attractions, events, airlines, car rental, etc. Maintains up-to-date listings of restaurants, activities, airline schedules, area maps, etc. Must be fully acquainted with local points of interests. Build relationships with internal and external stakeholders. Able to complete front desk functions.

  • Accurately assist guests with all requests in a timley manner. Provide exceptional guest service.
  • Complete daily checklist duties. Adhere to and enforce all Brand Standards.
  • Ensure proper billing including and not limited to Colorado Mountain Express and shipping charges.
  • Facilitate delivery and shipping of mail and packages for guests and owners.
  • Produce daily check-in newsletter and update picture frame and any other correspondence with pertinate information. Facilitate pre-arrival communication with guests and develop itineraries.
  • Assist the front desk, valet and bell staff when necessary.
  • Solve all guest issues in a effective and efficient manner.
  • Maintain up to date knowledge of local resturants, events and activities. Use computer programs to record detailed itineraries and guest information.
  • Effectively communitcate detailed information to guests and employees.
  • Other duties as assigned. Benefits include:
    • Free Ski passes for employees and dependents
    • Discount lift tickets for friends and family
    • Free ski lessons
    • Discounted lodging, food, gear and mountain shuttles
    • Discounted bike haul & golf
    • Medical, Dental, and Vision plans (full-time positions)
    • 401(k) Retirement Plan
    • Excellent training and professional development One Job - Double the Benefits. Working for the Marriott at Vail gives you access to the phenomenal mountain town that is Vail, CO and all the perks that come with being a Vail Resorts Employee (Free Ski Pass, discounted lodging at all Vail properties, discounts on retail items and FB locations). Not only that, but take advantage of the Marriott team member benefits (discounted room rates at all Marriott's nation-wide) to truly get the most out of your hospitality experience. Come join our team of incredible people with passion for customer service and making sure everyone checking in feels like they are home. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 247712

Keywords: Vail Mountain, Vail , Concierge - Vail Marriott - Full & Part Time - Winter Seasonal, Hospitality & Tourism , Vail, Colorado

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