Night Auditor - The Lodge at Vail - Winter Seasonal

Company: Vail Mountain
Location: Vail
Posted on: November 23, 2020

Job Description:

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak. The night auditor is responsible for providing genuine and authentic guest service according to RockResort brand standards. The night auditor is also responsible for all closing reports for the hotel and the email distribution of such reports. The night auditor will complete all tasks each evening on the night auditor checklist and set up for success for the following day. The night auditor is also responsible for solving all overnight guest issues to the satisfaction of the guest and to the hotel's standards. Essential Job Responsibilities (including but not limited to):

• Accurately process nightly closing reports through LMS, Infogenesis and universal desktop
• Complete Flash for hotel distribution
• Complete all parts of Night Audit checklist accurately and efficiently
• Answer phone calls politely and efficiently to meet and exceed all guest needs and requests
• Ensure accurate check-in and checkout processes according to RockResorts brand standard
• Creates accurate keys to guest rooms according to owner log and LMS reservations
• Complete all additional projects and tasks given by management
• Ability to sustain composure at all times and remain calm during difficult situations
• Complies with all Resort policies, procedures and standards of operation
• Accurately and timely route all communication during an emergency situation Job Requirements:
  • High School Diploma or Equivalent
  • Work experience in a guest service facet, hotel audit preferred. Accounting experience a plus
  • Microsoft Office, Property Management Systems (LMS preferred), General Computing
  • Ability to communicate in English effectively in both written and verbal mediums
  • Ability to speak multiple languages a plus, accounting experience
  • Ability to stand for up to 8 hours Benefits include:
    • Free Ski passes for employees and dependents
    • Discount lift tickets for friends and family
    • Free ski lessons
    • Discounted lodging, food and gear, including $5 meals.
    • Discounted bike haul & golf in the summer
    • Medical, Dental, and Vision plans (full-time positions)
    • 401(k) Retirement Plan
    • Excellent training and professional development Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail - a place that's Like Nothing on Earth. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 261567

Keywords: Vail Mountain, Vail , Night Auditor - The Lodge at Vail - Winter Seasonal, Hospitality & Tourism , Vail, Colorado