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Assistant Manager Product Sales/Scan- Vail

Company: Vail Resorts
Location: Vail
Posted on: February 3, 2020

Job Description:

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's--most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.--------Job Classification: Year Round--Job Type: Full Time--Location: Vail, CO----Summary:The Product Sales and Services Assistant Manager is responsible for the overall quality of the guest and employee experience--in the Lionshead, Cascade, Call Center and Adventure Ridge locations. This is achieved through focus on quality control, financial management, sales generation, teamwork, communication, guest relations, performance development, administrative duties and self-development.-- The Product Sales and Service Assistant Manager will be responsible for assisting in the oversight of Ticket, Pass, Adult--& Children's Ski & Snowboard Schools, Adventure Ridge Activities, Vail/Beaver Creek Call Center, and Mountain Information/Call Center locations.-- The Assistant Manager will support the department through completing tasks and projects benefiting all base locations. This is a 12 month position with full time year round benefits.--Job Responsibilities:Assist--in general management oversight of multiple customer service and sales teams and locations, including--assisting in overall personnel management of up to 14 Supervisors and 100 employeesManagement of personnel to include training, scheduling, performance reviews, coaching, and disciplinary actionDevelop, adhere to--and role model VRI Company mission, visions, values and service model.Monitor overall quality of locations to ensure exceptional guest experience and employee satisfaction is being metEvaluate progress and determine action planning for addressing challenges to achieve--success of locations and teamsWork with Management Team, Employees and Supervisors to support and achieve quality targets (IE: Customer Service, Financial and Personal)Coordinate with Management team to implement training, evaluate staff, manage budgets, create a--consistent work environment,--and ensure responsible sales and service practices are upheld.Create a fun, supportive and team oriented work environmentManage administrative needs for the office, including--but not limited to--payroll, scheduling, staff hiring, staff termination, employee documentation and budgetary oversightBe Forward thinking and one step ahead of the business, our guests expectations, and your leaders; act fast to changing dynamicsLeading a location with nightly operations and works to ensure a flawless experience for all employees and guests working up at Adventure RidgeCreate authentic connections with others; inspire trust and manage expectations while empowering others to share in the decision making and work processes--Job Requirements:Required:--High School Diploma or equivalent--Minimum of 1 year Ski Industry experienceMinimum of 1 Season in Product Sales & ServicesMinimum of 2 years Management ExperienceStrong written & oral Communication SkillsStrong Computer Skills with a good understanding of Microsoft Software including Excel--Minimum of 2 years Guest Service related employment--Preferred:--Prior Product Sales and Service Supervisory ExperiencePrior Experience in the Resort POS experiencePrior Experience in Ski School Sales----Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail - a place that's Like Nothing on Earth. www.vailresortscareers.comVail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 184908

Keywords: Vail Resorts, Vail , Assistant Manager Product Sales/Scan- Vail, Executive , Vail, Colorado

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