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Penthouse and Owner Services Manager

Company: Cuv--e
Location: Vail
Posted on: October 12, 2019

Job Description:

Cuv--e is an ultraluxe Travel & Lifestyle brand with an international collection of exclusively owned and managed private penthouses, villas, estates, chalets and farmhouses available for vacation rental. The Vail Valley is the largest destination for Cuv--e and growing at 50 to 80% per year. We are seeking a proactive leader with extensive experience in property management, owner and guest relations, and project management in a luxury property setting. This manager will have a strong sense of professionalism and urgency to complete tasks, along with an ability to effectively communicate to property owners, guests, contractors, and other vendors. The ability to collaborate with team members and vendors to accomplish goals is critical.This position requires a self-motivated, resourceful manager who thrives in an entrepreneurial-style environment, where the pace is fast and urgent. This role requires a delicate balance between highly personalized service and strong problem solving and planning skills related to property management. The Cuv--e Penthouse and Owner Services Manager will report to the VP of Destination Operations and be responsible for the following:Build and maintain strong relationships with Ritz BG penthouse owners, hotel leadership and staff, housekeeping, and a network of contractors and vendorsOversee penthouse ownership interests in building maintenance and building related mattersCoordinate and oversee all owner and guest of owner visitsConduct regular and thorough property inspections through all common areas, penthouses, and other Cuv--e propertiesProvide access to penthouses per owner requests to property managers, contractors, realtors, etc.Manage housekeeping relationships for all properties, including scheduling and inspectionsOversee cleaning and maintenance in all penthouse common areasOversee billing for all property maintenance related items for the penthouses as well as other propertiesManage maintenance schedules for penthouses and Cuv--e propertiesBe able to understand, troubleshoot, and perform light maintenance tasksMaintain relationships with hotel departments (front desk, housekeeping, engineering, in-room dining, front drive, management team, etc.), which includes attending meetings and communicating owner/guest feedback regarding opportunities and feedbackLeverage relationships to expand rental offering of ultraluxe homes in Vail Valley with like-minded ownersProvide support to Association Board of Directors and coordinate all meetings.Review of all monthly billings allocated to Penthouse Association BudgetMaintaining guest satisfaction, which is currently 4.92 on 5-star scaleQualifications Bachelor's Degree in Business Administration or applicable to position3+ years real estate/property related experience, preferably in the high-end sectorsImpeccable and responsive interpersonal and communication skills including verbal and writtenSuccessful track record in exceeding guest satisfactionStrong problem solving with a persistent goal-oriented mindsetSolid insight into the luxury lifestyle and owner and guest preferencesExisting connections in the Vail Valley across contractors and vendorsStrong proficiency in MS OfficeMust be Collaborative, Self-Directed, and Self-ConfidentSubmit Resume to: Compensation: Commensurate with experience level

Keywords: Cuv--e, Vail , Penthouse and Owner Services Manager, Executive , Vail, Colorado

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