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Senior Event Planning Manager - Hybrid

Company: Grand Hyatt Vail
Location: Vail
Posted on: September 12, 2023

Job Description:

Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail's premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options, comfortable guest rooms and warm hospitality at Vail's premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service. We care for people so they can be their best.

The Sr. Event Planning Manager is responsible for servicing group events and helping lead the events team. Primary sales efforts are in corporate and association events, Banquet Food and Beverage. This includes menu planning, agenda setting, tastings, detailing, pre-planning, and hotel meeting services. Duties also include contract review and facilitating communication before, during and post event with pertinent hotel staff to ensure a high level of service.

The Sr. Event Planning Manager also host hotel tours, maintain strong customer relationships, participate and will lead event meetings and other staff meetings, and work as a team member with the sales and events staff. The Sr. Event Planning Manager also works closely with an assigned Event Coordinator, Event Concierge, and other support staff. Selling is also an important part of the role with a focus of positive contribution to food & beverage revenue while providing high level of customer service. The budgeted start rate for this position is $65,000 plus incentives. Actual pay will be commensurate with experience. This role has the opportunity to be a hybrid position. Expectation would be for this role to be on property during new hire training and when client events are occurring.


Role specific job responsibilities include:

- Conducting in person and virtual site inspections.
- Maintaining well organized documentation and reports in Hyatt systems.
- Working as a team member with the sales and catering staff and other support staff.
- Plan, arrange, organize, and execute events while meeting or exceeding client/customer expectations.
- Prioritize tasks and independently manage workflow based on appropriate needs and demands and the department's policy and procedures.
- Clearly communicate policies, procedures and services offered by the hotel with clients/customers.
- Coordinate and communicate event logistics (responsibilities, timelines, etc.) with other departments in order to meet or exceed client/customer expectations, through Hyatt's property management software.
- Monitor event activities to ensure compliance with applicable Standard Operating Procedures, satisfaction of participants, and resolution of customer service issues or concerns.
- Manage work schedule to strategically be on-site during critical event times (greetings, breaks, etc.), as needed.
- Reconcile final invoices with Finance Department, and client/customer.
- Additional duties as determined by Director of Sales and Events.
- Prepare and be prepared to lead Weekly Group Resume meetings or Daily Standup meeting for the team's clients or your own.
- Meet or exceed annual goals.
- Deal effectively with internal departments and maintain regular communication
- Negotiate room blocks, room rates, function space, food and beverage prices, and resort services within approved booking guidelines
- Confirm in writing to the client and all affected resort departments all group requirements via group sales contract and Event Order

Why Work at Hyatt?

-Enjoy free meals in our colleague cafeteria for every shift worked
-Free parking on-site
-1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
-Discounted & Complimentary hotel room nights
-Medical, Dental, Vision Insurance - (Full-Time colleagues)
-Flexible Spending Account (Full-Time colleagues)
-Retirement Savings Plan
-Basic Life Insurance
-PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time)
-Opportunities to work around the world with Hyatt Hotels and Resorts
-End of Season Ski Pass Bonus
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values: Respect - Integrity - Humility - Empathy - Creativity - Fun

Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Keywords: Grand Hyatt Vail, Vail , Senior Event Planning Manager - Hybrid, Executive , Vail, Colorado

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