General Manager
Company: Arkansas Valley Adventures
Location: Kremmling
Posted on: March 19, 2023
Job Description:
AVA Rafting & Zipline: General Manager
Now Accepting Applications for the 2023 Summer Season!Location:
Kremmling, CO
Schedule: Seasonal Full-Time
Pay Rate: Day pay $170 - $240 DOE, + up to a 17% bonusWhy not work
for the best adventure guide company in the state of Colorado. AVA
has several locations that all offer their own unique opportunities
and activities (so much more than rafting and ziplining). Employees
enjoy consistent work where they help make lifetime memories for
their guests every day. The good times don't stop on your days off
as AVA employees can experience any of our activities they want for
free or even rent out company equipment on their own free of
charge.Our positive and energetic culture have led countless
co-workers to friends and memories that last a lifetime. There are
even opportunities for year-round employment through our sister
companies, Breckenridge Ski & Sport and Peak 1 Express. What are
you waiting for? Adventure awaits.Why work for AVA Rafting &
Zipline? Click Here!Perks Include:
- Up to 17% End of Season Bonus
- Free Adventure Trips with AVA
- Free Shared Shuttle Services with Peak 1 Express
- Free Ski, Snowboard and Bike Rentals with Breckenridge Ski &
Sport
- Employee Campground Offered at Buena Vista Location
- Year-round work opportunities available through AVA, Peak 1
Express and Breckenridge Ski & Sport
- Health Insurance & 401(k) offered to full-time, year-round
employees
- Rec Center Access Offered at Idaho Springs Location
- ProForm Deals Available to All Employees
- Discounts for Friends & Family on AVA Adventure Trips
- Discounts for Friends & Family on Peak 1 Express ServicesJob
Overview: The Outpost General Manager will oversee all aspects
related to the daily functioning of the outpost as well as long
term strategic planning, logistics and financial accountability of
the operations.Job Duties: Understand and serve the company's best
interest and goalsHiring
- Responsible to hire all guiding and support staff to the levels
set by the Director of OperationsPositions include:
- Guest Service Manager
- Guest Service Support staff
- Hire/Assign Team leaders
- With the supervision of the Director of Operations hire:
- River Operations Manager
- Assignment of departmental responsibility to staff - these
responsibilities can be done by team leaders but that is not
required to be a team leader
- Safety
- Equipment
- Transportation
- PropertySupervision
- Communicate AVA company policies, mission, vision, and core
values to staff
- Be an example of these values
- Supervise all outpost staff
- Work with Director of Operations to continue to develop skills
as a manager and logistical planner
- Become proficient at every job under your supervision
- Retail
- Check-in
- Food prep and ordering
- Zip lining - where applicable
- Rafting
- Equipment repair and organization
- Monitor staff performance
- Ensure that Team leaders conduct mid-season reviews with their
team before their own review.
- Address staff concerns and work to create a positive and
productive working relationship with all staff
- Conduct weekly team meetings - this will allow an avenue for
staff to voice their concerns through their team leader
- Perform Mid-season and end of season Manager and staff
performance reviews
- Daily pick up of trash around the outpost.Training
- Ensure that all staff is trained in a high level of guest
service that will facilitate success
- Manage successful river training
- Manage successful aerial guide training
- Manage successful retail/guest service staff training
- Conduct bi-weekly safety meetings
- Conduct monthly staff meetingsRegulation
- Obtain a basic knowledge of all applicable regulations
- BLM permitting and use permits and regulations
- ROL
- USFS
- DOT/FMCSA
- Understand all the regulations relating to boat use, permitting
and guide records
- Maintain complete and accurate records - this includes but is
not limited to
- Guide records
- Driver records
- Vehicle records
- Equipment maintenance
- Course inspections
- Safety inspections
- Monitor fleet performance
- If mechanical abnormalities are noticed by drivers contact
Transportation Manager to coordinate maintenance
- Assist in developing emergency protocols for all possible
scenarios involving vehicle problems, guest issues, weather
extremes, road closures, river closures, guide injury, guest
injury, etc.
- Ensure drivers are following all DOT and FMCSA regulations
- Provide verbal and written records of any policy or safety
violations and report them to Outpost General Manager to discuss
with driversOperations:
- Achieve base level of knowledge reservation system
- Create a schedule each day for the following day
- Check the bookings each morning and adjust the schedule to
accommodate changes
- Search for all opportunities for cost savings that does not
impact the guest experience in a negative manner
- Communicate with Sales office to determine maximum capacities
and operational changes based on water levels
- Communicate any operational and guest service issues that arise
to Sales Manager and General Manager
- Complete payroll by Monday 9am every other week
- Adhere to a budget
- Budgets will be issued for multiple departments at the outpost
location. Outpost managers are responsible for planning with
adherence to all of these budgets
- Maintain a superior level of cleanliness in all vehicles and
office
- Facilitate communication between staff and upper management
- Attend Scrum at least 4 days per weekRequired Experience &
Skills:
- Ability to communicate effectively across departments
- Outstanding customer service skills
- Ability to interact in a friendly and comfortable manner with
supervisors and employees via phone and in person
- Extremely detailed oriented
- Intermediate computer skills
- Team oriented
- Must be available for weekends and holidays
- Must be able to pass a criminal background check
- Instill confidence and motivate staff
- Clean driving record
- CPR
- First AidPreferred Experience & Skills:
- Rafting and Zip lining
- CDL
- Advanced Excel skills
- Swiftwater Rescue Instructor
- ACCT Qualified Professional experience
- WFRIf you are interested in joining the AVA team, then please
apply today! AVA strives to deliver the very highest level of guest
service while bringing awareness and understanding of the
surrounding wilderness to our guests. As leaders in our industry,
we set examples in safety, professionalism, outdoor skills and
guest service, while providing low-impact environmental recreation.
Apply Today!AVA Rafting & Zipline is an equal opportunity employer.
Qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, gender identity,
sexual orientation, national origin, age, disability, protected
veteran status or any other status protected by applicable
law.
Keywords: Arkansas Valley Adventures, Vail , General Manager, Executive , Kremmling, Colorado
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