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Case Manager

Company: Vail Health
Location: Vail
Posted on: November 19, 2022

Job Description:

Case Manager

To us, it's about living life to the fullest while serving our patients, teammates, neighbors and friends. We are dedicated and passionate in everything we do, seeking challenge and appreciating the routes that got us here. Whether our path is clinical or not, we all came to find balance and meaning in our lives within the work we are passionate about and the adventures we live.
Vail Health has become the world's most advanced mountain healthcare system. Our updated 520,000-square-foot hospital opened in December 2020. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail.Salary: $39.35 - $59.02 / hourly. Pay is based upon relevant education and experience.

Maximizes reimbursement for both patient and hospital through cooperation with third party payers and physicians. Follows up on denials based on resource utilization issues. Provides a smooth transition for the patient from hospital to home or alternative care setting through coordination of services to meet the post discharge needs identified while maintaining a balance among quality outcome, cost, and process. Identifies those patients with significant psychosocial needs and makes referrals to Social Services. Promotes continuous quality improvement by monitoring team processes as well as through communication with other teams impacted by or impacting the processes of this team.


  • Monitors for appropriateness of admission, continued stay, and readiness for discharge based on department defined guidelinesand criteria as evidenced by appropriate documentation. Demonstrates utilization review accuracy using Interqual criteria.
  • Informs the patient and the attending physician when the patient doesn't meet acute care criteria according to department criteria.
  • Cooperates with other departments in defense of denial of services by reviewing the chart for documentation of appropriateness ofthe admission/continued stay as evidenced by provision of supporting chart documentation.
  • Communicates with attending physicians when necessary.
  • Identifies the post-hospital equipment and unmet care needs of the inpatient and The Medicare patient (including observation)beginning within 24 hours of notification of admission as evidenced by placement of the completed discharge planning needsassessment form in the social service section of the chart.
  • Identifies the psychosocial needs of the patient and/or family and addresses those needs or make a referral to social services asappropriate as evidenced by documentation on the discharge planning needs assessment form.
  • Identifies the unmet financial needs of the patient and addresses those needs or make a referral to Inpatient AdmissionsRepresentative for HELP program or Social Services as appropriate.
  • Ensures that no services are denied for lack of clinical information when accurate contact numbers are received from InsuranceVerification within the payer's time-frame as evidenced by absence of denials which fall within the above guidelines.
  • Follows-up with patients within 14 days post-discharge where discharge planning referrals were made to identify the adequacy /flaws in the process.
  • Role models the principals of a Just Culture.
  • Perform other duties as assigned. Must be HIPAA compliant
    This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.


  • One year recent experience in acute care hospital Utilization Review, Discharge Planning or equivalent.
  • Two years experience in case management if incumbent is a Licensed Practical Nurse (LPN).
    • Licensed as a Registered Nurse in the state of Colorado or from a valid compact state OR licensed as a Licensed PracticalNurse in the state of Colorado required
      • N/A
        Computer / Typing:
        • Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirementsfor job-specific competencies, access online forms and policies, complete online benefits enrollment, etc
          Must have working knowledge of the English language, including reading, writing, and speaking English.
          • Associates or Bachelor's degree in nursing.
          • Able to pass annual inter-rater reliability competency exam (IRR) with a score of 80%.

            Benefits at Vail Health
            • Competitive Wages & Family Benefits: Competitive wages, parental leave, housing programs and childcare reimbursement to support the cost of living in a mountain community.
            • Comprehensive Health Benefits: Top-quality health care package including vision, dental and medical with options of flexible spending and health savings accounts.
            • Education Assistance: We are proud to offer tuition and student loan assistance programs.
            • Paid Time Off: Roughly five weeks in your first year of employment and continues to grow each year.
            • Retirement & Supplemental Insurance: 403(b) Retirement plan with matching potential, life insurance, short and long-term disability, and more.
            • Recreation Benefits, Wellness & More: Recreation discounts, pet insurance and a $1,000 annual wellness reimbursement program.

              As a condition of employment, Vail Health requires COVID-19 vaccination of all clinical and non-clinical staff.

              - - - - - -
              Vail Health, formerly Vail Valley Medical Center, is a nonprofit community health care system serving patients and guests from around the world. Locally operated and governed by a volunteer board of directors, Vail Health includes a 56-bed hospital, accredited by the Joint Commission. Our 24/7 emergency department in Vail is a Level III Trauma Center with a nearby helipad for necessary medical transports.
              Vail Health provides a wide array of services and access points including Beaver Creek Medical Center, urgent care clinics in Avon and Gypsum, our Edwards medical campus, Eagle Healthcare Center and a multispecialty clinic in Frisco. Howard Head Sports Medicine offers physical therapy services at 10 locations and works closely with our internationally renowned orthopaedic partners at The Steadman Clinic and Vail-Summit Orthopaedics. In addition, Vail Health's Shaw Cancer Center and Sonnenalp Breast Center are the region's only fully accredited cancer treatment center and comprehensive breast center.
              The Vail Clinic, which was founded in 1965, officially became "Vail Valley Medical Center" in 1980, its first year as a full-service hospital. At that time, we had one primary location and 25 physicians. Today, Vail Health has locations in nine towns, 1,500 employees, 260 physician partners and 85 volunteers.

Keywords: Vail Health, Vail , Case Manager, Executive , Vail, Colorado

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