Steamboat Sports Delivery Manager - Winter Seasonal - Full Time

Company: Steamboat Ski & Resort Corporation
Location: Hayden
Posted on: September 21, 2022

Job Description:

Please note, this position is located at Steamboat Resort in Steamboat Springs, CO.Who We Are: Steamboat- Ski Town, U.S.A. is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing an outstanding experience for our staff and guests alike. Working at Steamboat Resort can be the most rewarding seasonal experience or become a lifelong career. You will also be a part of Steamboats future as we move full steam ahead with the resorts largest transformation and redevelopment in history. Find out more about this exciting project atwww.steamboat.com/fullsteamahead. Fair warning: Starting a job at Steamboat will lead to endless fun, lifelong friendships, and a rooted sense of community. Who Were Looking For:Friendly folks who want to work at the best ski resort, play in Champagne Powder and meet friends from around the world. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualitiesand care about each other, our mission, our environment and our communities. If you like to provide incredible guest service with a friendly attitude, youre ready to join our team. If your dream job includes skiing and riding, interacting with guests, rewarding work, free concerts, fireworks, employee parties and more-wed love to hear from you! Perks & Benefits: Steamboat offers many exciting perks and benefits including a Alterra Mountain Company ski pass for you and eligible dependents, competitive compensation, free bus passes to surrounding areas, retail/rental discounts, food & beverage discounts, industry pro deal discounts, friends & family discounted tickets subject to restrictions, reservations and/or blackout dates. Steamboat also offers access to employee housing (based on availability and employment status), a 401(k) plan with a generous company match, Employee Assistance Program, Sick Pay and a chance to learn and advance within Steamboat Ski & Resort Corp. Steamboat employees are also eligible for discounted tuition with partner online universities for all Alterra Mountain Company employees to further their education. The Steamboat Sports Delivery Manager must have two years experience in a ski shop, guest service experience, and one year of supervisory experience. This ski shop position must be able to or have prior binding certification, must have a valid drivers licence and be insurable to drive SSRC company vehicles and must be friendly and possess guest service skills to ensure that quality and consistent customer service standards are met in line with Steamboats Service Excellence model. Detailed job description, including responsibilities, work performed, tools or equipment used, etc.:
Responsible for supervision of rental staff for Steamboat Sports Delivery.
Readily available to answer questions, motivate, and provide support necessary for staff.
Identify, organize and complete equipment or facility maintenance projects
Staff management and administration including hiring, training, scheduling, teambuilding, coaching, evaluations and disciplinary action
Ability to work under stressful situations while maintaining good customer relations.
Ability to organize and fulfill in-room delivery appointments with emphasis on a high level of guest service.
Communicate directly with clients and vendors regarding any issues and concerns that arise
Maintaining proper inventory levels for expected guest volume in conjunction with all other shops.
Maintaining an appropriate fitting appointment calendar to meet the needs of volume and staffing levels.
Administer budget and financial decisions concerning labor and expenses to meet operating budgets. Minimum skills, experience, education and ability required for this job:
2 year experience in a ski shop or related shop required
2 year guest service experience required
1-year supervisory experience required
Cash handling experience required
Experience reading and managing to labor and revenue budget preferred.
Must have valid drivers license that is insurable by SSRC drivers insurance policy.
The person must feel comfortable using information systems including sales programs and Microsoft Office.
Exceptional people and language skills
Prompt, accurate and professional judgment in a fast-paced environment.
Mathematical skills - Ability to add, subtract, multiply and
Must maintain a professional and well-respected rental-retail operation.
Must be friendly and possess Guest service skills to ensure that quality and consistent customer service standards are met.
Must be able to pass all necessary binding certification tests. Physical Requirements:
Ability to stand for long periods of time.
Must be able to move equipment baggage that weigh 50-75lbs
Must be able to communicate fluently in English Miscellaneous information:
Shifts to include weekends
Resume and cover letter required
This is a salary, exempt position not subject to overtime pay All Steamboat Ski & Resort Corporation employees are required to follow adapting COVID policies and guidelines. The base salary range below represents the low and high end of the Steamboat Ski & Resort Corporation salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporations total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits. Steamboat area base salary range: $50,000 - $60,000 per year Steamboat Ski & Resort Corporation is an equal opportunity employerRequired

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