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Guest Services Assistant Manager

Company: beaver creek ski resort
Location: Vail
Posted on: September 18, 2022

Job Description:

Come work and play in the mountains! - Whether it's your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. - -With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success. - -Join us to create your Experience of a Lifetime! -Job BenefitsSki/Mountain Perks! -Free passes for employees, employee discounted lift tickets for friends and family -AND free ski lessons - -MORE employee discounts on lodging, food, gear, mountain shuttles -AND during the summer on bike haul, golf and other activities -401(k) Retirement Plan - -Employee Assistance Program -Excellent training and professional development -Referral Program - -Seasonal Full Time roles are eligible for the above, plus: -Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work -500 hours) -Free ski passes for dependents -Critical Illness and Accident plans - -Job Summary:The Guest Service Assistant Manager -is part of the Guest Service Department and is responsible -for facilitating extraordinary guest service, guest recovery, lift experiences and assist scanning operations. -Job Specifications:Starting Wage: $47,500 - $52,000Schedule & Availability: Full Time / Winter SeasonalOutlet: Beaver Creek -Job Responsibilities:Oversee the chairlift wait experience, monitor guest wait time in lines and expedite as needed Manage daily operations and revenue within the overnight ski check and Guest Information CenterOversight of the Employee CenterHire, train and motivate high performing guest service focused staffBuild relationships with -other entities to enhance the guest experienceAbility to resolve guest and/or product issues in an expedient manner, de-fuse upset guests, and deliver exceptional serviceCreate a fun and professional work experience while communicating in a courteous and respectful mannerAdhere to labor and operating budget, including revenue budgetsWork on a computer/RPOS with a high degree of accuracy and efficient speedEstablish personal strengths and opportunities through self-assessment and ongoing feedback from management team; participate in prescribed training throughout season. -Job Qualifications:High school diploma or equivalent - requiredCollege Degree - preferredPrior guest service experience, Prior cash handling or sales experience -- requiredAbility to communicate fluently and effectively in English - requiredProficient on Microsoft applications and POS software - -- requiredAbility to answer questions and speak intelligently about all resort products -- requiredSkiing or riding ability at Level 7 (Strong Intermediate) -- requiredAbility to stay calm in busy and stressful situations -- requireprevious lift or scanning experience preferred -The budgeted range starts at -$47,500 - $52,000. - Actual pay will be adjusted based on experience. -Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. -Requisition ID -467687

Keywords: beaver creek ski resort, Vail , Guest Services Assistant Manager, Executive , Vail, Colorado

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