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Rooms Division Manager

Company: Grand Hyatt Vail
Location: Vail
Posted on: May 13, 2022

Job Description:

Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail's premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options, comfortable guest rooms and warm hospitality at Vail's premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service. We care for people so they can be their best.

The responsibilities of the Rooms Manager include assisting in and overseeing the Housekeeping/Laundry and Front Office teams within our Rooms Division. Responsibilities include: staff training, inter-department communications, and staff scheduling. The Rooms Manager will promote an atmosphere that ensures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members. The budgeted rate for this position starts at $77,000 per year. Actual pay will commesurate with experience.

Responsibilities include:

-Responsible for short and long term planning and the management of the hotel's Housekeeping, Laundry and Front Office operations

-Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

-Maintain guest room inventory

- Perform all tasks of a Front Office Staff as needed to facilitate service

- Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas

- Ensure all operations and cash handling are done per policies and procedures

- Solid understanding of housekeeping and laundry supplies and pars

- See that inspection program is consistently maintained

- Inspect some rooms daily - Experience purchasing linens and housekeeping supplies

- Ensure OSHA and ADA policies are adhered to

- Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful

- Coach and counsel employees to reflect Hyatt Service Standards and Procedures

- Analyze, investigate, and resolve guest complaints

- Ensures proper staffing levels for customer service goals

- Assure all safety and security policies and procedures are followed

- Work closely with vendors to assure proper pricing, delivery, and maintenance

Why Work at Hyatt?


- Enjoy free meals in our colleague cafeteria for every shift worked
- Free parking on-site
- 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
- Discounted & Complimentary hotel room nights
- Medical, Dental, Vision Insurance - (Full-Time colleagues)
- Flexible Spending Account (Full-Time colleagues)
- Retirement Savings Plan
- Basic Life Insurance
- PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time)
- Opportunities to work around the world with Hyatt Hotels and Resorts
- End of Season Ski Pass Bonus
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values: Respect - Integrity - Humility - Empathy - Creativity - Fun

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you

Keywords: Grand Hyatt Vail, Vail , Rooms Division Manager, Executive , Vail, Colorado

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