General Manager B NANC - StreamSide
Company: Marriott Vacations Worldwide
Posted on: January 10, 2022
Are you ready to grow your dream career while making others'
vacation dreams come true? Marriott Vacations Worldwide is a world
premier organization for Vacation Ownership with resorts at
destinations around the globe. Join our team and help deliver
unforgettable experiences that make vacation dreams come true.
*Relocation assistance provided
Functions as the primary strategic business leader of a size B
property with responsibility for all aspects of the operation,
including guest and employee satisfaction, human resources,
financial performance, sales and revenue generation and delivering
a return on investment. - Ensures implementation of the brand
service strategy and brand initiatives with the objective of
meeting or exceeding guest expectations, increased profit and
market share. - Holds property leadership team accountable for
strategy execution, and guides their individual professional
development. - - The position ensures sales engines are leveraged
and initiates independent and proactive sales activities, when
appropriate, to generate demand. - Ensures the objectives and goals
of company and property owners work together to achieve brand
positioning and success. - - Builds owner loyalty through proactive
communication, setting and managing expectations and delivering
solid business results. - The position is actively involved in the
local community and builds strong relationships with local
officials, businesses, and customers. - Represents brand values in
all leadership actions.
Education and Experience
2-year degree from an accredited university in Business
Administration, Hotel and Restaurant Management, or related major;
8 years experience in the management operations, sales and
marketing, finance and accounting, or related professional
4-year bachelor's degree in Business Administration, Hotel and
Restaurant Management, or related major; 6 years experience in the
management operations, sales and marketing, finance and accounting,
or related professional area.
General Manager experience in limited or full service property.
Ability and willingness to work flexible hours including weekends,
holidays and late nights.
Property industry work experience, demonstrating progressive career
growth and a pattern of exceptional performance.
JOB SPECIFIC TASKS
Business Strategy Development
Stays current with industry trends and monitors strengths and
weakness of competition; explores new business opportunities;
develops business plans designed to maximize property customer
satisfaction, profitability, and market share; ensures property
business plans are aligned with brand business strategies;
translates global strategic plan into one that can be executed on
Business Strategy Execution
Executes business plans designed to maximize property customer
satisfaction, profitability, and market share; ensures that
property business plans and employees are aligned with brand
business strategies; holds property leadership team accountable for
successful delivery of business plans; experiments with new ideas
and takes calculated risks to improve guest satisfaction and
profitability; evaluates the success of property business
strategies to inform future business plan enhancements; continually
ensures business plans and actions have a positive impact on
Sales and Marketing
Works closely with Sales and Marketing team to develop revenue
generating strategies for property; identifies new business leads,
develops tailored sales approach, and actively pursues leads with
Sales and Marketing team; ensures sales and marketing strategy is
aligned with brand strategy and is effectively executed against
established goals; ensures property leaders understand and leverage
demand engines to full potential; augments guest preference for
property through booking ease and quality interactions with sales
Talent Management and Organizational Capability
Creates a cohesive and high-performance Executive Committee that
continuously strives for positive results and improvement; coaches
Executive Committee by providing specific feedback and holds them
accountable for performance; creates learning and development
opportunities for employees; creates and effectively executes
development plans for both direct reports based on their individual
strengths, development needs, and career aspirations; ensures all
managers are doing the same for their direct reports; identifies
resource needs to strengthen property team; creates succession
plans for future job openings; actively supports the staffing
process; ensures effective work processes, systems and teamwork are
in place to maximize individual and overall property
Serves as a passionate brand advocate and ensures that the intent
of the brand is pulled through in the guest experience;
communicates a clear and consistent message regarding property and
brand goals to employees, property leadership team, and owners;
serves as a role model by demonstrating exceptional work ethic and
service delivery for all employees on property; champions change;
inspires and motivates team to achieve operational excellence;
represents brand values in all leadership actions.
Business Information Analysis
Reviews business related data such as market share, financial
performance, inventory, employee engagement, and customer
satisfaction; analyzes business information to proactively address
changing market conditions, ensure property operates within
budgetary guidelines, and achieves profit margin goals; uses
business information to identify indicators of product and service
successes and opportunities for improvement; integrates business
information into business plans.
Employee and Labor Relations
Ensures all employees are treated fairly, and with respect; builds
rapport with employees by fostering an environment of open
communication and spending time with employees on the frontlines;
makes self available to employees ("open door policy"); ensures pay
and benefits are appropriate for labor market; celebrates the
success of employees in a public way; works with Human Resources to
maximize employee engagement and monitor local labor environment to
address issues as needed.
Works with Revenue Management team to develop effective pricing
strategies, balancing seasonality, economy, customer segments,
property objectives and customer satisfaction; established revenue
strategy that supports brand positioning in local market; ensures
demand forecasting and sound revenue practices are in place to
maximize yield; identifies ways to grow occupancy, RevPAR, and
market share by researching and staying aware of competitor
strategies; controls labor and capital expenses.
Builds strong rapport with property owners through proactive and
on-going communication; keeps owner informed of brand initiatives
and guest experiences; provides owners with in-depth analysis of
property performance, incorporating guest, financial and employee
business data; manages an effective balance between owner interests
and company brand interests and develops solutions that create
value for both; develops and effectively promotes ideas for
improving property service and profitability to ownership.
Customer and Public Relations Management
Interacts with guests and other customers on a frequent basis to
obtain feedback about their experiences on property; utilizes
guest/customer feedback to recognize outstanding employee service
performance and improve service delivery; emphasizes and holds
leadership team accountable for addressing service failures or
potential service failures, and for developing innovative ways to
exceed guest expectations; establishes presence in the market by
actively promoting an exemplary property/brand image, involving
oneself in the local community, and by developing strategic
alliances with local officials, businesses, and customers;
anticipates needs of large groups or high profile guests in order
to deliver flawless service; ensures that products, services, and
events attain the appropriate publicity ("PR buzz").
Company/Brand Policy, Procedures, and Standards Compliance
Ensures property compliance with legal, safety, operations, labor,
and company brand product and service standards; conducts both
routine and short-notice quality assurance audits with specific
departments; holds employees accountable for performing audits on a
regular basis; conducts detailed walk-throughs to ensure building,
public areas, kitchen, and grounds are well-maintained, safe, and
meet or exceed guest expectations; ensures employees are
appropriately trained and performing to standard.
Professional Demeanor - Conveying an image that is consistent with
the Marriott's values; demonstrating the qualities, traits, and
demeanor (excluding intelligence, competence, or special talents)
that command leadership respect; leads with high integrity.
Problem Solving and Decision Making - Identifying and understanding
issues, problems, and opportunities; obtaining and comparing
information from different sources to draw conclusions, develop and
evaluate alternatives and solutions, solve problems, and choose a
course of action.
Communication - Conveying information and ideas to others in a
convincing and engaging manner through a variety of methods. Strong
public presentation skills.
Creativity and Innovation: - Forward thinking with the ability to
come up with unusual or clever ideas about products, services or
work situations; challenges the status quo, developing and trying
different and novel ways to deal with work problems and
Adaptability - Maintaining performance level under pressure or when
experiencing changes or challenges in the workplace.
Planning and Organizing - Gathering information and resources
required to set a plan of action for self and/or others;
prioritizing and arranging work requirements to accomplish goals
and ensure work is completed.
Driving for Results - Setting high standards of performance for
self and/or others; assuming responsibility for work objectives;
initiating, focusing, and monitoring the efforts of self and/or
others toward the accomplishment goals; proactively taking action
and going beyond what is required.
Building and Contributing to Teams - Leading and participating as a
member of a team to move toward the completion of common goals
while fostering cohesion and collaboration among team members.
Coworker Relationships - Interacting with others in a way that
builds openness, trust, and confidence in the pursuit of
organizational goals and lasting relationships.
Customer Relationships - Developing and sustaining relationships
based on an understanding of customer needs and actions consistent
with Marriott's Spirit to Serve.
Locally Engaged - Personally connected with local community,
venues, special events, history, and culture; able to build
networks with local public officials, corporate executives, and
companies or organizations and leverage those connections to
further business interests; effectively represents the property and
Marriott brand to media and in public forums.
Fostering Inclusion - Supporting employees with diverse styles,
abilities, motivations, and/or cultural perspectives; leveraging
personal differences to achieve objectives; and promoting a work
environment where all employees are given the opportunity to
contribute to their full potential.
Generating Talent and Organizational Capability
Talent Management - Providing guidance and feedback to help
individuals develop and strengthen skills and abilities needed to
accomplish work objectives.
Organizational Capability - Evaluating and adapting the structure
of organizational units, jobs, and work processes -to best fit the
needs and/or support the goals of an organizational unit.
Learning and Applying Personal Expertise
Applied Learning - Seeking and making the most of learning
opportunities to improve performance of self and/or others.
Technical Acumen - Understanding and utilizing professional skills
and knowledge in a specific functional area to conduct and manage
everyday business operations and generate innovative solutions to
approach function-specific work challenges.
Brand Engagement: Knowledge of Marriott Hotels & Resorts and JW
brand strategies, business plans, brand positioning, customer
psychographics; shares value system and can personally relate with
target guest profile.
General Property Operations - Knowledge of the operating principles
and practices of all brand/property-specific functions to support
successful operations of the overall property (e.g.,
Engineering/Maintenance, Event Management, Finance and Accounting,
Human Resources, Legal/Contracting, Food and Beverage, Guest
Services/Front Desk, Sales & Marketing, Security/Loss Prevention,
Retail/Gift Shops, Spa, and Recreation/Health Club).
Business Acumen - Understanding and utilizing business information
(e.g., data used in the Marriott Balanced Scorecard related to
Employee Engagement, Guest Satisfaction, and Property Financial
Performance) to manage everyday operations and generate innovative
solutions to approach business and administrative challenges.
Applied Business Knowledge - Evaluates market conditions,
organizational objectives, and important aspects of the business to
accurately diagnose market opportunities and threats; anticipates
opportunities and threats, identify issues, and develop strategies
and plans. Aligning individual and team actions with strategies and
plans to drive business results.
Management of Capital Resources - Determines the appropriate
allocation of money used to accomplish work goals, and submits
expenses according to guidelines; appropriately utilizes and
maintains equipment, facilities, and materials needed to perform
Administration and Management - Understands and applies the
business and management information involved in strategic planning,
resource allocation, human resources modeling, leadership
techniques, production methods, and coordination of people and
Sales and Marketing: Knowledge of principles and methods for
showing, promoting, and selling products or services. This includes
marketing strategy and tactics, product demonstration, sales
techniques, and sales control systems.
Revenue Management: - Knowledge of total property revenue
management concepts, processes and strategies (including sales
cycles and trends, account management, pricing, and inventory
Marriott Vacations Worldwide is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
culture. We are committed to providing associates with affordable
health and life benefits plans including but not limited to:
Medical (FSA available) Dental Vision Paid Time Off Marriott Hotel
Discount Tuition Reimbursement 401K Retirement Saving Life
Insurance & Short and Long Term Disability Employee Assistance
Program / Smoking Cessation Program ** Benefits for Part time,
seasonal or temp positions may vary. Please connect with your
recruiter for additional details.
Keywords: Marriott Vacations Worldwide, Vail , General Manager B NANC - StreamSide, Executive , Vail, Colorado
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