Club Manager Club Services - RCDRC - The Ritz-Carlton - (19174711)
Company: Marriott International, Inc.
Posted on: January 11, 2020
Here's To Your Journey with The Ritz-Carlton At more than 80
award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest
stays with us, the experience stays with them. As the premier
worldwide provider of luxury experiences, we set the standard for
rare and special luxury service the world over. We invite you to
explore The Ritz-Carlton. The Ritz-Carlton Club & Res, Vail,
located at 728 West Lionshead Circle, Vail, Colorado, 81657 is
currently hiring a Club Manager Club Services - RCDRC.
Responsibilities include: Serves as the Manager on Duty and
oversees Club Services operations, to include, concierge, bell
staff, transportation, valet, night audit, and PBX/communications.
Assists in managing the execution of all operations in the rooms
departments (e.g.,Front Office,
Engineering/Maintenance,Housekeeping) and managing staff. Strives
to continually improve guest and employee satisfaction and maximize
the financial performance of the department. Represents Club
management in resolving any member or club related situation.
Monitors compliance with standards and procedures. Leads specific
team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE Education and Experience High school diploma or
GED; 4 years experience in the guest services, front desk,
housekeeping, or related professional area. OR 2-year degree from
an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; 2 years
experience in the guest services, front desk, housekeeping, or
related professional area. CORE WORK ACTIVITIES Leading Room
Operations Team Verifies that goals are being translated to the
team as they relate to guest tracking and productivity. Creates and
nurtures a property environment that emphasizes motivation,
empowerment, teamwork, continuous improvement and a passion for
providing service. Understands employee and guest satisfaction
results and developing game plans to attack need areas and expand
on the strengths. Verifies that the team has the capabilities to
meet expectations. Leads by example demonstrating self-confidence,
energy and enthusiasm. Assists employees in understanding guests
ever-changing needs and expectations, and exceeding them. Managing
Property Rooms Operations Function(s) Assists in managing the
execution of all operations in the rooms area departments (e.g.,
Front Office, Engineering/Maintenance, Housekeeping). Follows
property specific second effort and recovery plan. Publishes all
guest satisfaction results in a timely fashion including all guest
satisfaction forms, comment cards and guest letters. Takes
proactive approaches when dealing with employee concerns. Extends
professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees. Meets
semiannually with staff on a one-to-one basis. Assists/teaches the
team scheduling against guest and hours/occupied room goals.
Performs hourly job functions as needed. Performs other duties, as
assigned, to meet business needs. Managing and Monitoring
Activities that Affect the Guest Experience Provides excellent
customer service by being readily available/approachable for all
guests. Strives to continually improve guest and employee
satisfaction. Takes proactive approaches when dealing with guest
concerns. Extends professionalism and courtesy to guests at all
times. Responds timely to customer service department request.
Verifies that all team members meet or exceed all hospitality
requirements. Managing Profitability Assists in performing required
annual Quality audit with General Manager (GM) & Regional Director
(RD). Verifies that a viable key control program is in place.
Reviews financial statements, sales and activity reports, and other
performance data to measure productivity and goal achievement and
to determine areas needing cost reduction and program improvement.
Strives to maximize the financial performance of the department.
Providing Exceptional Customer Service Provides excellent customer
service by being readily available/approachable for all guests.
Strives to continually improve guest and employee satisfaction and
maximize the financial performance of the department. Takes
proactive approaches when dealing with guest concerns. Extends
professionalism and courtesy to guests at all times. Responds
timely to customer service department request. Verifies all team
members meet or exceed all hospitality requirements. Conducting
Human Resources Activities Interviews and assists in making hiring
decisions. Receives hiring recommendations from team supervisors.
Verifies that orientations for new team members are thorough and
completed in a timely fashion. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - The
Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The
Ritz-Carlton does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Vail , Club Manager Club Services - RCDRC - The Ritz-Carlton - (19174711), Executive , Vail, Colorado
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