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Assistant Manager - Shuttle Operations

Company: Vail Resorts
Location: Vail
Posted on: December 4, 2019

Job Description:

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Job Classification: Year Round Job Type: Full Time Location: Eagle County Job Summary This position is responsible for the overall day-to-day operations at Eagle County Regional Airport (EGE) and the liaison between Epic Mountain Express/Vail Resorts and the various EGE administration departments. The Airport Operations Manager is responsible for the success of their department as a line of business including revenue generation, protection and cost control. Critical focus is required on creating and managing dynamic operational systems intended to service our guests, including physical and digital interactions at multiple touchpoints within the airport. Further focus is required on the development and training of all airport staff. This position will directly lead and influence their teams to provide exemplary guest service, and drive financial results through an employee engagement-focused management style. Job Responsibilities - Develop and manage operational plans for all scheduled departures, luggage transfers, private charters, and flight diversions. - Responsible for the management and performance of all Epic Mountain Express employees at EGE. Identify the necessary headcount to meet departmental goals and partner in the recruiting and hiring of these employees. Develop and implement training programs for all positions in the department with focus on employee development and succession. - Responsible for creating and managing the EGE labor budget. Responsible for achieving annual and strategic departmental goals, through effective labor and expense management in support of budget and forecast. - Provide a high level of attention on guest satisfaction results. Create and manage service recovery programs within the department focusing on these results and ensure that all managers and supervisors are developed and trained in proper service recovery. - Plan, attend and actively participate in team and management meetings, including the EGE Airport Ground Transportation meetings, fostering professional relationships. - Work with other Lead Operations Managers to create and set consistent policies and procedures. - Ensure that all company policies and procedures are adhered to at all times. Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail - a place that's Like Nothing on Earth. ************************** Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID ******

Keywords: Vail Resorts, Vail , Assistant Manager - Shuttle Operations, Executive , Vail, Colorado

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