Front Office Supervisor - $20 per hour
Company: Vail Mountain
Location: Vail
Posted on: August 5, 2022
Job Description:
Job DescriptionCome work and play in the mountains! Whether it's
your first time seeing snow or you were born on the slopes, joining
our team means discovering (or re-discovering!) a passion for the
outdoors while building lifelong connections with teammates and
guests from around the world. With 40+ resorts across 3 continents,
you can join our team for a season or stay to build a career. From
day one, you'll receive some of the highest compensation rates in
the industry, free Epic pass(es) along with free ski and snowboard
lessons, 40% retail discounts, the chance to grow through Epic
Service - our leading training and development program, and
wellness benefits to fuel your success. Join us to create your
Experience of a Lifetime! Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee
discounted lift tickets for friends and family AND free ski
lessons
- MORE employee discounts on lodging, food, gear, mountain
shuttles AND during the summer on bike haul, golf and other
activities
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program Seasonal Full Time roles are eligible for the
above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and
Vision Insurance plans (after eligible employees work 500
hours)
- Free ski passes for dependents
- Critical Illness and Accident plans Job Specifications:
- Outlet: The Hythe
- Starting Wage: $20 per hour
- Effective October 2022 minimum wage will be increased to $20
per hour.
- Shift & Schedule Availability: Full Time Summary: The Front
Office Supervisor provides guidance and leadership to the Guest
Service Assistants ensuring consistent quality customer service is
delivered. The Front Desk Supervisor will resolve customer
complications and complaints by conducting thorough research of the
situation and determining the most effective solutions. They will
make decisions and take action based on good judgment and SOP's.
This position will assign and instruct Guest Service Assistants in
details of work, observe performance and encourage adherance to
standard procedures. Essential Job Functions:
- Welcome guests in a warm, friendly, prompt and professional
manner.
- Oversee the registering of guests, issuing of room keys,
providing information on hotel services and room location, and
processing payments for stay and all guest room move request
according to The Arrabelle's Operating standards.
- Answer phones in a prompt and courteous manner with a pleasant,
energetic voice
- Plan and implement upgrade strategy for all next-day
arrivals.
- Utilize all guest profiles and names, and provide preferences
accordingly.
- Follow and monitor proper cash handling procedures outlined in
the bank contract and training manual.
- Distribute mail/messages/faxes following SOP
- Perform the daily tasks according to the RockResort Standards,
and those set forth by the Manager on duty.
- Maintain a high level of professional apperance, demeanor and
ethics in dealing both with guests, co-workers and
subordinates.
- Act as the Manager on Duty when necessary and carry out the
duties required of a manager.
- Assisting the Manager on Duty with guest issues and
requests.
- Assist with training new and existing front desk agents on the
check in and check out procedures adhering to standards and
ensuring quality service.
- Supervise the day to day front desk operations including the
check in and check out procedures; ensuring rooms have been checked
out and that guest's bills are correct.
- Anticipate guests' needs, respond promptly and acknowledge all
guests passing by.
- Conduct site tours of the hotels guest rooms and general areas
as needed.
- Handles confidential information, including guest records, with
a high degree of integrity.
- Participation in training classes set up by The Arrabelle, Rock
Resort and Vail Resort.
- Complies with all Resort policies, procedures and standards of
operation.
- Ensures the department leads the charge in regard to recycling
efforts and environmental initatives.
- Ensures that the Front Desk is kept tidy and clean at all
times
- Assist all other departments as needed to ensure a smooth
operation
- Assists the Shift Manager with the daily room assignments
- Communicates all received Feed Back to the appropriate Managers
and updates the Guest History
- Other Duties as assigned The budgeted range starts at $20 -
$22. Actual pay will be adjusted based on experience. Vail Resorts
is an equal opportunity employer. Qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, sexual orientation, gender
identity, disability, protected veteran status or any other status
protected by applicable law. Requisition ID 411450
Keywords: Vail Mountain, Vail , Front Office Supervisor - $20 per hour, Administration, Clerical , Vail, Colorado
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