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Assistant Front Office Manager, Arrabelle

Company: Vail Resorts
Location: Vail
Posted on: May 10, 2022

Job Description:

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail - a place that's Like Nothing on Earth.

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

Job Summary:

Manage all operational activities of the hotel's Front Desk to provide the highest standards of courteous service while meeting and exceeding profit levels. Communicates effectively in writing and verbally to provide clear direction to staff. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers progressive disciplinary procedures for front desk staff to ensure that the Arrabelle's high standards of quality are met. Interacts positively with guests and takes action to resolve issues to the satisfaction of guest/Resort. Spearheads customer service focus throughout the Front Desk and participates in hotel quality forum focusing on continuous improvement.

Job Responsibilities:

* Authority in dealing with all individual guest issues as they occur and try to resolve the issues to a satisfactory outcome for the guest/Resort and updates guest history accordingly.
* Monitor room blocks on a daily basis to maximize revenue, prevent overbooking and ensure proper room availability and reservations.
* On a daily basis ensure that all arrivals are set up correctly, by checking room types, group billing, individual FIT rates and special requests.
* Ensures smooth operations at the Front Desk by supporting and leading the Front Desk Agents
* Assist the Front Desk Supervisor and Front Office Manager in ensuring employees in the Front Office are performing their daily tasks according to Arrabelle Standards and Checklists.
* Maintaining a high level of professional appearance, demeanor and ethics in dealing both with guests, co-workers and subordinates.
* Performance of all special projects as requested by the Front office Manager, Rooms Director and General Manager
* Clear employee exceptions, monitor time for Front office managers final review and approval.
* Reviews current day's expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered
* Ensuring good safety practices of employees and guests throughout the hotel, and proper emergency and safety procedures are followed.
* Conduct site tours of the hotels guest rooms and general areas.
* Assist the accounting department in resolving billing issues on guest folios.
* Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.
* Conduct interviews, and perform reference checks of potential new hires within the Front Desk operations.
* Organize and administer on the job training for new employees, and monitor training programs for all new hires.
* Participate in training classes set up by the Arrabelle, Rock Resort and Vail Resort.
* Complies with all Resort policies, procedures and standards of operation.
* Able to assume responsibilities of Front Office Manager in his/her absence
* Performs any additional tasks or projects as required or deemed necessary by management.

Job Qualifications:


* High school diploma
* Word, Excel, Outlook
* One year supervisory experience
* Ability to read and comprehend complex correspondence in English
* Previous front desk or hospitality experience as supervisor or manager
* All in mindset


* Previous luxury experience
* Minimum of two years of Front Desk experience in a property of similar size and quality
* Bi-lingual Spanish
* College Degree in hospitality or business-related field
* IQware, IQtrac, Alice

The budgeted range starts at $40,500 - $46,250. Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including...

* Medical, Dental, Vision insurance, and a 401(k) retirement plan
* Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)
* Paid Parental Leave for eligible mothers and fathers
* Healthcare & Dependent Care Flexible Spending Accounts
* Life, AD&D, and disability insurance

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 434110

Keywords: Vail Resorts, Vail , Assistant Front Office Manager, Arrabelle, Administration, Clerical , Vail, Colorado

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